Contact Center Services

The Children’s Health Network Contact Center has an award-winning nurse triage and answering service established in 1996 to guide patient families to the appropriate level of care.

Nurse triage

Available 24/7/365
Nurses licensed in Minnesota, California, Wisconsin, and West Virginia
Nurses have an average of 18 years of experience
Serves a wide variety of clinics, patients, and specialty groups
Over 1.5 million nurse triage calls completed, with no negative outcomes attributed to care advice & disposition
Leadership are AAACN members, with AAACN tools implemented
Clinical oversight by our medical director, a community pediatrician
In addition to following guidelines, nurses use interview strategies and critical thinking to ensure a comprehensive assessment

Medical call center answering service

Patient representatives provide answering services for after hours and during business hours so clinic staff can be covered for meetings, in-services, and other outages. They also facilitate communication between clinic staff, as well as between patient families and providers based on clinic protocols.

Answers calls live 24/7 for over 80 clinician groups
Determines the caller’s needs and follows clinic specific directives and protocols
Provides emergency backup for unscheduled closures and high volume overflow
On-call schedule management
Customized scripting and paging formats

Physician access

Children’s Minnesota Physician Access is the 24/7, live connection to the expertise and assistance within the Children’s Minnesota system for health care professionals.

Learn more about Children’s Minnesota Physician Access

Interested in learning more about Contact Center services?

952-931-3597
[email protected]